opinion
Viewpoint: Fluctuating Entergy bills frustrate consumers
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Understanding utility regulations is like playing chess. There are lots of parts and pieces – some players can control and others they cannot. Making the wrong move can lead to expensive consequences for consumers. Many New Orleanians have been perplexed by the ever-changing fuel adjustment charges and other unanticipated costs that appear on their monthly bill.
What’s a customer to do? After the demise of NOPSI, the City Council gave Entergy New Orleans the legal right to supply the city with reliable, affordable gas and electric power so that homes and businesses are relatively cool in the summer and warm in the winter. Entergy New Orleans is also a business that has a financial obligation to its investors to turn a profit.