[The following letter to the editor was written by Tim Garrett, State Street Drive neighborhood activist and administrator of NOLAhoods.com and AskNOLA.com]
As the owner/manager of AskNOLA.com, I may be biased, but I suspect many other native New Orleanians share my assessment of the current “citizen complaint hotline” hosted by City Hall:
Its hours are too restricted: Try dialing 311 at 5:01pm or during the weekend. A recording asks you to call another day; you cannot leave a message. The operators are poorly trained: Many of my calls get routed to the wrong department (“I said street light, not traffic signal”), and I’m forced to redial. That’s quite an inconvenience, especially for tourists, drivers and cyclists.